Frequently Asked Questions
From funding your account to trading futures, we've got your
questions covered. Find the answers you need here.
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About optionsXpress Australia
- What is optionsXpress Australia?
- When did you open / how long have you been in business?
- Where are you physically located?
- How are accounts protected?
- How do I contact optionsXpress Australia during business hours?
- What is optionsXpress Australia?
- optionsXpress Australia is a pioneer in online stock, options and futures brokerage service to the self-directed investor. We were founded by an experienced management team dedicated to providing investors with an innovative, leading-edge trading environment.
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- When did you open / how long have you been in business?
- We were founded in February of 2000, and opened our web site on November 22, 2000.
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- Where are you physically located?
- Our main office is at:
- Unit 5, 4 Skyline Place
Frenchs Forest NSW 2086 - Back to top | Back to Main FAQ Page
- How are accounts protected?
- optionsXpress Australia is a member of SIPC, the Securities Investor Protection Corporation, which protects against losses caused by the financial failure of the broker-dealer, but not against losses resulting from depreciation in a security's value. Your optionsXpress Australia accounts are protected by SIPC up to $500,000 – including up to $100,000 for cash claims.
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- How do I contact optionsXpress Australia during business hours?
- You may call us during U.S. market hours at 1300 781 132. You may also chat online with customer service or trading staff using our Live Help during U.S. market hours.
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- What does a clearing agent do?
- A clearing agent is a separate financial company which administers certain back office functions on its behalf, including the preparation and handling of account statements, maintenance of and compliance with various books and records requirements, the disbursement of account funds and our custodian of customer assets.
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Questions?
Access live help or call us:
1300 781 132
On-line trading has inherent risks due to market conditions, system performance and other factors. Please read Characteristics and Risks of Standardized Options or available by calling (+61) 1300 781 132, "Product Disclosure Statement", "Futures Product Disclosure Statement", "Understanding Options Trading" and "Understanding Trading and Investment Warrants" Futures involve substantial risk and are not appropriate for all investors. Please read "Risk Disclosure Statement for Futures and Options" (PDF) prior to applying for an account.
Please read the optionsXpress Australia Financial Services Guide (PDF). All prices in USD unless noted otherwise.
All rights reserved © 2010 optionsXpress Australia Pty Limited (ACN 085 258 822) (AFS Licence No: 246743)
Barron's, March 15, 2010, 15th annual survey, Rating Online Brokers. optionsXpress US site awarded 4.0 stars out of 5 in overall ratings. Overall ratings refer to US site and are based on Usability, Trade Experience, Trading Technology, Range of Offerings, Research Amenities, Portfolio Analysis & Report, Customer Service & Access, and Costs. optionsXpress US site rated 4+ stars 2002-2010. Barron's is a registered trademark of Dow Jones & Company, Inc. © 2010.
Supporting documentation available upon request by contacting our customer service department at