Frequently Asked Questions

Transfer Funds

• How do I electronically transfer Australian dollar funds into my optionsXpress account?
• How do I deposit Australian dollar cheques into my optionsXpress account?
• How do I do a US dollar wire transfer into an account?
• How do I establish ACH service for accounts at optionsXpress Australia?
• How do I deposit a security certificate into an account?
• How do I withdraw or transfer funds from an account?

How do I electronically transfer Australian dollar funds into my optionsXpress account?

 

General Instructions

• Before transferring your $AUD funds you must have an active optionsXpress account (i.e. an application form completed, processed and an account number assigned).
• Simply transfer your $AUD funds directly from your personal bank account via internet online banking or telephone banking to the following account:
  

Mandatory Account Transfer Details:

Bank: Account Name: BSB: Bank Account No: Reference:

JP Morgan Chase Bank optionsXpress 212 200 010 045 827 Record your optionsXpress Account No. XXXX-XXXX. Your 8 digit optionsXpress account number can be obtained when you log into your optionsXpress account on the overview page

• We do NOT accept third-party deposits or funds from a third-party money transfer service. Transfers must be generated from a financial institution at which you have an account where the name matches to your optionsXpress account.
• Funds will typically be made available in your trading account in 2-3 business days.

Electronic transfer is the quickest way to fund your optionsXpress account.

Back to top  |  Back to Main FAQ Page

How do I deposit Australian dollar cheques into my optionsXpress account?

• Cheques are to be made payable to "optionsXpress".
• Write your optionsXpress account name & account number on the back of the cheque.
• Complete an optionsXpress Deposit Slip for your cheque deposit, they are available via your optionsXpress online account.
• Forward your $AUD cheque with your optionsXpress Deposit Slip to:
  

  optionsXpress
  Unit 5/ 4 Skyline Place
  Frenchs Forest, NSW, 2086
  Australia

• We do NOT accept cheques deposited directly into the optionsXpress Australia JP Morgan wire account. Please send all cheques directly to the optionsXress Australia office per the details above.
• Personal Cheques are accepted where the name on the cheque is the same as the optionsXpress account.
• Bank Cheques are accepted only where the remitter's name is pre-printed on the cheque by the issuing bank. The remitter's name must be the same as the optionsXpress account.
• We do NOT accept deposits such as: Cash, Credit Card, Line-of-credit, Refund Cheques, Traveler's Cheques or Money Orders.
• We do NOT accept third party deposit (i.e. we do not accept cheques payable to optionsXpress from non-account holders or cheques where a recipient makes endorsement over to optionsXpress).
• For new accounts please attach your signed optionsXpress Account Application and any applicable supporting documents.

Funds as a result of cheque deposits are generally available between 5-6 business days. However, deposits may be held up to 10 business days or longer depending on various circumstances.

Back to top  |  Back to Main FAQ Page

How do I do a US dollar wire transfer into an account?

• General Instructions
• Wire Instructions

Please note before wiring funds, a new account application must be received, processed, and an account number assigned. We do NOT accept third-party wires or wires from third-party money transfer services. Wires must be generated from a financial institution at which you have an account where the registration matches to your optionsXpress Australia account. Funds must be in USD$ only. Applicable instructions, depending on currency and country of initiation, are noted below. Funding will generally be available same day after wire receipt. Please note the wire instructions cannot be used for ACH transactions. Please note that when transferring funds through your financial institution you may be subject to a number of transaction fees. Fees may include those that are charged by your financial institution, as well as fees charged by financial intermediaries that your financial institution may use to facilitate the transaction. We do not charge any fees on funds deposited into your account with optionsXpress Australia.

Wire Instructions for accounts that clear through optionsXpress, Inc.: JPMorgan Chase Bank, NA Swift Code: CHASUS33* (International wires only) ABA # 021000021* (Domestic wires only) A/C 707660205 optionsXpress, Inc.* F/C/T [your name here]* A/C# [your 8 digit account number]* Bank Address: (wires only - do not mail funds) 1 Chase Manhattan Plaza New York, NY 10081 * Required information for all wires.

USD$ Instructions for those initiated within the U.S.: Intermediary Bank Details: JPMorgan Chase Bank, NA 270 Park Avenue New York, NY 10017 ABA: 021000021* Swift Code: CHASUS33 Beneficiary Bank Details: Royal Bank of Canada Toronto, Ontario SWIFTBIC: ROYCCAT2* Account #000014012084* Penson Financial Services Canada Inc.* F/C/T [your name here]* A/C# [your 8 digit account number]* Reference: optionsXpress Australia* * Required information for all wires.

USD$ Wire Instructions for those initiated outside the U.S.: Intermediary Bank Details: JPMorgan Chase Bank, NA 270 Park Avenue New York, NY 10017 ABA: 021000021 Swift Code: CHASUS33* Beneficiary Bank Details: Royal Bank of Canada Toronto, Ontario SWIFTBIC: ROYCCAT2* Account #000014012084* Penson Financial Services Canada Inc.* F/C/T [your name here]* A/C# [your 8 digit account number]* Reference: optionsXpress Australia* * Required information for all wires.

CAD$ Wire Instructions for those initiated within Canada: Royal Bank of Canada Toronto, Ontario SWIFTBIC: ROYCCAT2* Institution #003* Transit #00001* Transit Address: 1 Place Ville Marie, Montreal, Quebec Penson Financial Services Canada Inc.* Account #1050111* F/C/T [your name here]* A/C# [your 8 digit account number]* Reference: optionsXpress Australia* * Required information for all wires.

Back to top  |  Back to Main FAQ Page

How do I establish ACH service for accounts at optionsXpress Australia?

• The ACH set-up process can be initiated by clicking the Establish ACH link on the Transfer Funds page. Once we receive the signed ACH application, we will notify you through a series of e-mails of the steps needed to verify your link. The final email will also supply you with more detailed instructions on how to use the service.
• Once ACH is established, a request to deposit funds can be made on the Transfer Funds page under the Account tab.
• All ACH deposit requests must be received by 3:30pm USA ET to be processed same business day. All other requests will be processed on the following business day.
• ACH Deposits will be available for trading on the third business day after processing.

Back to top  |  Back to Main FAQ Page

How do I deposit a security certificate into an account?

To mail a stock certificate for deposit into an account, follow the instructions below:

1. Sign your name on the back of the certificate exactly as it is spelled on the front of the certificate. All names listed on the certificate must endorse the back. View sample stock certificate (PDF).
2. You will then need to appoint our clearing agent, optionsXpress, Inc., as the attorney to transfer on the back of the certificate, where it states "...I do hereby irrevocably constitute and appoint ___________ Attorney to transfer...".
3. Write the optionsXpress Australia account number under your endorsement. For new accounts, please include your username. Please Note: Everything else on the certificate should be left blank.

For added security, we recommend that you send your certificate(s) using a method that can be tracked (e.g. FedEx, UPS, Registered or Certified Mail). Please mail your certificates to:

optionsXpress Australia Pty Limited
Unit 5, 4 Skyline Place
Frenchs Forest NSW 2086

Back to top  |  Back to Main FAQ Page

How do I withdraw or transfer funds from an account?

You have several options when withdrawing or transferring funds from optionsXpress Australia.

• By Cheque – You can request a check simply by logging into the account and clicking on the Transfer Funds link under the Account tab. From there you will see a Cheques link below "Withdraw from optionsXpress Australia" where you can select to have a check mailed to the address of record.
• By Wire Transfer – A wire can be initiated by logging into the account and going to Transfer Funds under the Account tab. Clicking on the Wire link under "Withdraw from optionsXpress Australia" will lead you to the Wire Requests form. All required information will need to be completed.

Back to top  |  Back to Main FAQ Page